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Make CX your team’s most powerful growth lever.
This Rondo helps transform everyday service moments into strategic growth opportunities. Your team will learn to build loyalty, increase referrals, and drive measurable results through hands-on journey design and real-world CX problem-solving.
Turn CX into a competitive advantage with real business impact.
Whether it’s reducing churn, increasing advocacy, or unlocking upsell opportunities, this Rondo gives your team the skills and systems to create lasting growth.
Why Rondo works
Impact
See measurable improvement within 90 days.
No fluff. Solve actual challenges your team faces every day.
for Speed
Built for busy leaders and teams—sprints, not marathons.
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We needed inspiration on how to think differently, motivate ourselves and approach challenges in new ways. Wavetable's approach was interactive, informative, and fun (yes, really) - and changed our team processes for the better.
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How it works
Kick things off with a fast-paced live session led by experts.
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Strengthen your skills with rapid, solo drills.
Tackle real-world challenges as a team. Powered by Involver, Wavetable’s proprietary scenario engine that brings real-world challenges to life.
Present solutions, get feedback, and leave with actionable insights.
Want to See Rondo in Action?
We get it—talk is cheap, and you want to know if this really delivers. That’s why we offer a quick, high-energy demo where you’ll:
See the unique Rondo format in action—live hosts, real-world scenarios, and rapid skill-building.
Experience a mini-challenge to get a feel for how your team will learn and apply new skills.
Get answers to any questions about how Rondo fits your goals.
Want the Full Experience?
Loyalty Architects is part of Wavetable’s modular CX Series. Start with one Rondo or go deeper with the full series to master every key touchpoint.
Build customer retention & advocacy.
Quickly test and improve key customer interactions.
Turn CX strategy into measurable business results.
This Rondo is perfect for...
Sales Leadership
Building high-value, long-term client relationships
- VP of Sales, Strategic Account Directors
- Focus: Strengthening long-term client relationships.
Customer Success
Driving retention and reducing customer churn
- VP of Customer Success, Retention Strategy Directors
- Focus: Reducing churn and boosting retention.
Marketing & Growth
Aligning campaigns with lifetime value metrics
- VP of Marketing, Growth Strategy Leads
- Focus: Aligning campaigns with lifetime value and advocacy.
CX Innovation
Transforming customer experience into business value
- Head of CX, Service Innovation Leads
- Focus: Turning CX into a competitive advantage.
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Ready to Rondo?
Only 3 spots left for this quarter - Don't miss out on transforming your team.
FAQs
Got questions? We've got answers.
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Each Rondo session takes 2-3 hours, including live events and self-paced drills. These can be delivered as a single session, or over a 1 week sprint. For deeper capability-building, you can spread multiple Rondos over 2-4 weeks.
A typical Rondo works best for teams of 4-24 participants. Smaller groups get more direct interaction, while larger teams benefit from dynamic collaboration. We can also accommodate larger teams with multiple sessions.
Every team is different—that’s why Rondo is flexible. You can start with our ready-made programs or customize the experience to fit your specific goals, industry, and context.
Most teams see measurable improvements within 30 days. Beyond that, the immediate feedback and tools from each Rondo can be applied right away.
We get it—different teams have different needs. Book a Discovery Call, and we’ll guide you to the best Rondo for your goals.
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